SUPPORT ALONG THE WAY
Help for Letisim partners
Answers about products, commercial models and the platform. Find the right section or contact the team with your question.
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Answers to your questions
How do I start selling eSIMs?
Choose a product and audience on the setup page. Referral and integration flows link to the existing application. For teams, networks and tailored use cases, our team helps agree the setup and terms.
What is the difference between Affiliate and Connect?
With Affiliate, Letisim sells to the traveller, takes payment, delivers the eSIM, supports buyers and handles refunds. You earn commission. With Connect, you buy eSIMs wholesale and manage the customer sale and service. You earn margin.
Can I use my own brand?
Storefronts and embedded interfaces can be discussed with your branding. Branding is separate from the payment model: the legal seller is still identified at checkout and in purchase documents.
How does the traveller pay?
With Affiliate, travellers pay Letisim through a link or the configured checkout. With Connect, you take payment through your own methods and buy eSIMs from Letisim. A QR link leads to checkout; Tap to Pay and physical terminals depend on country, device and the agreed setup.
What are the commission and payout terms?
Rates, purchase attribution and payout schedules depend on the agreed programme. Review your workspace terms or confirm them with the team before launch.
How does the buyer receive the eSIM?
The eSIM and setup instructions are delivered through the configured flow, for example by email or inside your service. During setup, verify the full journey from plan selection to delivery and installation.
How are employee sales tracked?
Team sales are attributed to the employee and location. Your company controls roles and agreed reward rules. Specific configuration availability is confirmed during setup.
Can data be included in my service?
Yes — use eSIM as a benefit. Your company purchases plans and includes them in a tour, subscription or membership. Customers redeem a funded plan without buying the eSIM again.
Where can I find the API and documentation?
API and Documentation are in the main navigation. The API connects your server to the catalogue, quotes, orders and eSIM delivery. Keep API keys out of client code.
Where do I get help if something goes wrong?
For an order issue, use support in the existing workspace so the conversation retains its context. If you cannot log in or need setup advice, choose the appropriate team on the contact page.
Already a partner?
For order and account questions, contact support from your workspace.
Open your workspaceFor developers
Catalogue, orders and eSIM delivery in your product.
API and documentationNeed help choosing?
Contact the teamONE PLATFORM
Convenient sales management
Clear order statuses
From payment to eSIM delivery.
Source attribution
See which placements lead to purchases.
Brand settings
Match your product’s look and feel.
Technical guidance and integration examples.
Who our products work for

Hotels
AffiliateConnectHotel revenue and staff rewards.

Guides
AffiliateIncome from sales to your travellers.

Creators & communities
AffiliateEarn from useful recommendations.

Travel agencies
AffiliateConnectAn additional sale alongside a trip.

Fleets & transfers
AffiliateConnectIncome for the fleet and its drivers.

Booking platforms
AffiliateConnectA new purchase in the existing journey.
NEW OPPORTUNITIES FOR YOUR BUSINESS
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With a clear setup path and support from the Letisim team.